Frequently Asked Questions


I need to reach support

Please send us an email with any support issue. You can reach us at directly through the contact form or send us an email at

How long does it take to process payments

Payments can take up two weeks to process, depending on the number of payouts we have to process.

Where do I find my user ID

Please take a look at this guide, which will show you step-by-step how to find the user ID for all service providers.

We need your user ID number to identify your account and see how big payout you have earned.

How to keep up to date with refsave

Sign up to our email list here. You can also follow us on twitter and facebook to keep up to date on payments, updates and changes to the website, new service providers and more. 

Will refsave ever ask us for payment

No! We will never ask you for anything not specified in the registration form. This is a free service, we only take a small percentage of the fees to support our service and the time and effort required to process and check payments.  

Please be aware that our only official social media channels at this time are twitter and facebook, which you will find linked in our footer at the bottom of the page.

What can I do to improve my security

Please never use an email OR password that you use for any other service provider.

Why is service X and Y missing from your programs

We are always looking for quality service providers that we can incorporate into our programs.

We will have no issue adding new service providers to our programs if it’s highly requested.

What is the best way to reach you

If it’s related to issues with an account, use the contact form while logged in, otherwise use the general contact form. We are also pretty active on twitter, but prefer emails for anything important.

How will I get paid

Crypto payouts will be in USDC. During the registration process, you will be informed what type of wallet address is required in order to receive the payout from that specific exchange.

What is the minimum payout amount

Currently, it is 500 USD for all crypto exchanges.

Will you ever ask for my exchange login

No! We will never require such information or any other sensitive information.

Will you report our information to the tax services

No, each user is responsible for abiding the laws in their jurisdiction.

I need to change my cryptocurrency exchange account

No problem, simply log in and update your customer ID information once you have registered again using the refsave links. This applies for all other information which you can edit as well.

I run a small trading firm, are we able to use the refsave programs

Yes, both retail and professional users are welcome to use our services.

I have suggestions for the site, or I would like to contribute with something!

Feel free to email us